Terms and CONDITIONS

Effective Date: January 31, 2025
Last Updated: January 9, 2025

Welcome to Firefly Contractors & Design! These Terms and Conditions ("Terms") govern your access to and use of our website, services, and communications, including SMS and email notifications. By using our services, you agree to these Terms. If you do not agree, please discontinue use immediately.

1. General Information

Firefly Contractors & Design ("Company," "we," "us," or "our") provides real estate, contracting, and home improvement services, including but not limited to roofing, siding, flooring, kitchen/bath remodeling, and other related services.

These Terms apply to:

• All services provided by Firefly Contractors & Design.
• Use of our website and digital platforms.
• SMS and email communications, including promotions, updates, and notifications.

2. Services & Pricing

2.1. Estimates & Pricing

• Quotes provided by Firefly Contractors & Design are estimates and subject to changes based on material costs, labor availability, or additional work required.
• Estimates are valid for [X] days from the issue date.
• Final pricing will be confirmed before work begins.

2.2. Payment Terms

• Payments must be made according to the terms specified in the service contract.
• Late payments may incur additional fees or service delays.
• Accepted payment methods include [credit card, check, bank transfer, etc.].

2.3. Cancellation & Refunds

• Clients may cancel services by providing written notice.
• Deposits may be non-refundable, depending on the stage of work completed.
• Refunds (if applicable) will be processed within [X] business days.

3. Website Use & Digital Communications

By using our website, you agree to:

• Provide accurate and truthful information.
• Not engage in fraudulent or unlawful activities.
• Accept that all content is for informational purposes only and does not constitute professional advice.

Firefly Contractors & Design reserves the right to modify website content at any time.

4. SMS & Email Communications

By providing your phone number and/or email, you consent to receive:

• Service updates and appointment reminders.
• Promotional messages and exclusive offers.
• Important company announcements.

Your consent is not required as a condition of purchase.

4.1. How to Opt In

You can subscribe to our SMS program through the following methods:

• Website Sign-Up: By entering your phone number at [Insert URL] and checking the consent box.
• Phone or In-Person Consent: Providing verbal or written consent during a service inquiry.
• Social Media Ads: Clicking on an ad that directs you to an opt-in form.
• Event Sign-Ups: Completing a paper or digital form at an event.

Upon signing up, you will receive a confirmation message.

4.2. How to Opt Out

You may unsubscribe at any time by:

• Replying STOP to any SMS message.
• Clicking the unsubscribe link in an email.
• Contacting us at support@fireflycd.com or +1 509-590-4604.

After opting out, you will receive one final confirmation message and will no longer receive further messages.

4.3. Help & Support

If you need assistance, you can:

• Reply HELP to any SMS message.
• Contact customer support at support@fireflycd.com or +1 509-590-4604.
• Visit [Insert Website URL].

4.4. Message & Data Rates

Standard message and data rates may apply based on your carrier plan. Firefly Contractors & Design is not responsible for any charges related to SMS or email communications.

4.5. Privacy & Security

We do not sell, share, or distribute your phone number or email to third parties. See our Privacy Policy for more details.

5. Warranties & Liabilities

5.1. Service Warranty

• We provide a limited warranty on labor and materials as specified in your service contract.
• Warranty claims must be submitted in writing with supporting documentation.

5.2. Limitation of Liability

• Firefly Contractors & Design is not responsible for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the amount paid for the services rendered.

6. Intellectual Property

• All website content, including text, images, and designs, is the property of Firefly Contractors & Design and may not be used without permission.
• Unauthorized use of our branding or intellectual property may result in legal action.

7. Termination & Modifications

Firefly Contractors & Design reserves the right to:

• Refuse or terminate services if a client violates these Terms.
• Modify or discontinue services at any time with reasonable notice.

8. Governing Law & Dispute Resolution

• These Terms are governed by the laws of [State/Region].
• Any disputes shall be resolved through mediation or arbitration before legal action is taken.

9. Changes to These Terms

Firefly Contractors & Design may update these Terms at any time. The latest version will be available on our website at [Insert URL].

Continued use of our services after updates constitutes acceptance of the revised Terms.

10. Contact Information

For any questions regarding these Terms, please contact us:

📧 Email: support@fireflycd.com
📞 Phone: +1 509-590-4604
🌐 Website: [Insert Website URL]informed about appointments, updates, promotional offers, and other important information related to our services. By opting in to receive SMS messages from us, you agree to the following terms and conditions:

1. Program Description

Firefly CD’s SMS program delivers text messages, including but not limited to:

Appointment reminders and confirmations.

Updates on your ongoing projects or inquiries.

Special promotions, discounts, or offers.

Post-service follow-ups and feedback requests.

2. Opt-In Requirements

By providing your mobile phone number and opting in to SMS messaging, you expressly consent to receive recurring text messages from Firefly CD. Message frequency may vary based on your interactions with us.

3. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan. Please contact your mobile provider for specific pricing details.

4. How to Opt-Out

You can stop receiving SMS messages from Firefly CD at any time by replying STOP to any text message you receive. Once we receive your opt-out request, we will send a confirmation message and you will no longer receive SMS communications from us.

For additional support or to rejoin the program, reply HELP or contact us directly at accounts@fireflycd.com  or +1 (509) 590-4604

5. Help and Customer Support

If you need assistance with our SMS program, you can:

Reply HELP to any text message.

Email us at accounts@fireflycd.com

Call us at +1 (509) 590-4604

6. Privacy Policy

Your privacy is important to us. We will never share your phone number or SMS data with third parties for marketing purposes. For more information on how we handle your personal information, please review our Privacy Policy.

7. Participating Carriers

Our SMS service is supported by major U.S. mobile carriers. However, delivery may not be available on all carriers, especially if a specific network is experiencing technical difficulties.

8. Terms Updates

Firefly CD reserves the right to modify these SMS Terms and Conditions at any time. Updates will be posted on our website at www.fireflycd.com. Continued use of our SMS services constitutes your acceptance of any modified terms.

Contact Information

If you have any questions about these SMS Terms and Conditions, please contact us at:

Email: accounts@fireflycd.com

Phone: +1 (509) 590-4604